SMILE! Customer Service Training [VHS]

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Price: $595.00    

Product Description

Meet Reggie Wilson, bus driver. Driving in traffic for 8+ hours a day is difficult. Dealing with an often difficult public is doubly difficult. But Reggie approaches his job with a different attitude. Rather than letting the job wear him down, Reggie makes a choice. Everyday, he chooses a positive attitude. Even on days when he doesn't feel like being positive, he treats his riders like they are guests on his bus. Guess what? They keep coming back. And the positivity comes back to him, too. Some riders pass up other buses and wait for his ride! How's that for loyalty? So, why does Reggie make the effort to deliver excellent customer service? Watch the SMILE video.

SMILE! Customer Service Training [VHS] Review

SMILE! presents the personal work philosophy of Reggie Wilson, a Seattle bus driver who is so popular some of his passengers claim they plan their day to ride his bus. Riding Reggie's bus might remind you of going to summer camp. He sings, tells jokes, and greets every passenger with a big SMILE sign. Most important is why he does it. Reggie says his positive attitude is a conscious choice he makes every day. "There are days I don't feel like putting up the SMILE sign, but I have to make a choice about where I want to be with my attitude." This video is a refreshing look at how a positive attitude can be the center of every customer service experience. But it is also a wonderful reminder that we own our attitudes, and, whatever our job, like Reggie we have the power to make this a better day for our customers and for ourselves.

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